Marketing agencies and consultants will all tell you they’ll get you results. We will too, but here’s how we’re different:
- We’ve spent most of our life in manufacturing (read Dianna Huff’s bio).
- We work exclusively with smaller manufacturers across the U.S.
- We value long-term relationships with clients based on trust and mutual respect.
- Our long-term focus is helping your business grow.
We also apply this “think different” approach to how we work with you, which you can read in the following FAQs we hear on a regular basis.
Q: How do you work with companies in other states?
We’ve been a remote team since 2010 and continually refine our processes. This means you get a super efficient, highly responsive team. We use a number of tools to communicate with you. These tools include:
- Zoom video conferencing + screen sharing
- Basecamp for project management
- Phone calls
You’re always welcome to call or email any time you have a question.
Q: What is your response time? How quickly will you get back to us?
We respond to you within 1 – 2 hours during normal business hours, if possible (meaning, we’re not at an offsite meeting).
We generally work on East Coast time (8:00 AM to 5:00 PM) but are happy to schedule early morning or early evening calls depending on your schedule or location.
If you need a small task performed, we’ll complete it within 24 hours. If it’s something larger, we’ll let you know when we’ll have it completed for you – and then we’ll have it done when promised.
Q: You look pretty busy. Can you handle our website project?
Due to the ebb and flow of work with our ongoing clients, we’re able to take on new projects and work them into our schedule without difficulty.
Before beginning work on your new website, we’ll first create project milestones. We then work very hard to stick to these milestones.
Q: Do you offer SEO?
Yes, optimizing the content for your website is part of the package we provide to you. Your website is designed according to Google’s stated guidelines, as well as ensuring it’s mobile-friendly and looks great on any device.
Dianna Huff is a recognized SEO expert and personally oversees how the website is optimized even before any coding or design is begun. We optimize your content, create the Title / description tags and the 301 redirects, and ensure the Google Analytics tracking code is properly applied (plus anything else that needs to done).
Generally, clients start receiving their first inquiries approximately 2 – 3 weeks after go-live (once Google indexes the website).
Q: Do you provide references? Will you sign an NDA?
Yes! We can provide three references either before we provide a quote to you or with the quote itself. And yes, we sign NDAs all the time. Just ask.